Who we are

Our website address is: https://thelearningtree.co.za.

Introduction

The Learning Tree Educare respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect information provided through our website and during the enrolment process.

Information we collect

We may collect the following information when you contact us or enquire about enrolment:

• Parent or guardian name
• Child’s name and age
• Phone number
• Email address
• General enquiry details

During the enrolment process, additional information may be required, including medical information and emergency contacts.

How we use your information

Personal information collected by The Learning Tree Educare may be used to:

• Respond to enquiries
• Provide information about daycare services
• Process enrolment applications
• Communicate with parents about their child’s care
• Maintain records required for childcare services

We only use personal information for purposes related to childcare services and communication with parents.

Protection of personal information

The Learning Tree Educare takes reasonable steps to protect personal information from loss, misuse, or unauthorised access. Access to personal information is limited to authorised staff who require the information to provide childcare services.

Sharing of personal information

The Learning Tree Educare does not sell, rent, or trade personal information to third parties.

Personal information may only be shared when required:

• When required by law or regulatory authorities
• With authorised staff responsible for childcare
• With emergency medical services if required

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

The website may use cookies to improve performance and user experience. Cookies do not collect personal information and can be disabled through your browser settings.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights

Under the Protection of Personal Information Act (POPIA), you have the right to request access to your personal information and request corrections if the information is inaccurate.

Changes to this policy

The Learning Tree Educare may update this privacy policy from time to time. The latest version will always be available on the website.

Contact information

If you have questions about this privacy policy or how your information is handled, please contact The Learning Tree Educare through the contact details listed on the website.